Refund policy

Welcome to Nova Layer Gallery, operated by RG PAIVA SERVICES LLC. We want every order of educational supplies, art tools, and stickers to arrive ready to support creativity, learning, organization, and everyday projects. If an item does not meet your expectations or arrives with a problem, this Return and Refund Policy explains how we can help.

By purchasing products through https://www.novalayergallery.xyz/, you acknowledge and agree to the terms below.

1. Our Return Commitment

Nova Layer Gallery accepts eligible returns within 30 calendar days from the date the order is delivered, subject to the conditions described in this Policy.

We encourage customers to inspect their purchases promptly after delivery. Educational materials, art supplies, tools, stickers, and related products should be checked for visible damage, missing components, incorrect quantities, or other discrepancies as soon as reasonably possible.

A return may be accepted when:

  • The product is unused and in resalable condition;
  • The product is returned with its original packaging, where applicable;
  • The product is complete and includes all components originally supplied;
  • The item was received damaged, defective, incomplete, or materially different from what was ordered;
  • The return request is submitted within the applicable return period; and
  • The product is not excluded under the provisions below.

2. Items That May Be Returned

Eligible merchandise may include:

  • Educational and classroom supplies;
  • Drawing and painting tools;
  • Craft and art materials;
  • Art accessories;
  • Stickers and decorative adhesive products;
  • Creative-learning materials;
  • Other merchandise expressly offered through our website.

For products consisting of multiple pieces, sets, bundles, or kits, the complete package should be returned unless we specifically instruct otherwise.

3. Non-Returnable or Restricted Items

Certain products may not be eligible for return when their condition, packaging, or nature makes resale impractical or creates hygiene, safety, or inventory concerns.

Unless otherwise required by applicable law, the following may be excluded:

  • Products that have been used, altered, damaged, or materially worn after delivery;
  • Stickers or adhesive products that have been removed from their original backing or applied to another surface;
  • Art materials that have been opened or consumed where opening prevents reasonable resale;
  • Products missing substantial components;
  • Items damaged through misuse, improper storage, improper handling, or unauthorized modification;
  • Products returned after the applicable return period;
  • Clearance or final-sale merchandise when the product listing expressly identifies it as final sale.

Nothing in this section is intended to eliminate rights that cannot lawfully be waived under applicable law.

4. Damaged, Defective, or Incorrect Orders

If your package arrives damaged, defective, incomplete, or contains merchandise different from what you ordered, please contact us as soon as possible.

Your message should include:

  • Your order number;
  • The name associated with the order;
  • A description of the problem;
  • The product name or item number, if available;
  • Photographs showing the product and packaging when damage is involved; and
  • Any other information reasonably necessary for us to evaluate the issue.

For shipping damage, photographs of the exterior shipping package, shipping label, and damaged contents can be especially helpful.

After reviewing the information, we may provide one of the following remedies, depending on the circumstances:

  • Replacement of the affected product;
  • Shipment of a missing component;
  • Store credit, where appropriate and permitted;
  • Partial refund for an affected item; or
  • Full refund for the affected merchandise.

We will not require a customer to accept a defective or materially nonconforming product merely because the original purchase was made online.

5. How to Request a Return

To begin a return, contact:

RG PAIVA SERVICES LLC
Attn: MICHAEL BAMBER DIAZ
Email: [email protected]
Return Address:
319 NW 48th CT
Pompano Beach, FL 33064
United States

Please do not automatically send merchandise to the return address before receiving return instructions. Depending on the nature of the request, we may provide specific instructions concerning the return method or documentation.

6. Return Shipping

For a return resulting from a customer's change of mind, ordering the wrong item, selecting an unsuitable product, or another reason unrelated to a defect or our fulfillment error, the customer may be responsible for return shipping costs.

If the merchandise is defective, damaged during delivery, materially incorrect, or sent because of an error on our part, we will evaluate the circumstances and may provide an appropriate return-shipping solution.

Original shipping charges, if any, are generally non-refundable for voluntary returns unless otherwise required by law or the return results from our error.

7. Refunds

Once an approved return is received and inspected, we will determine whether the merchandise qualifies for a refund.

Approved refunds will generally be issued to the original payment method. Depending on the payment provider or financial institution, the time required for the refunded amount to appear in the customer's account may vary.

We do not control the processing time imposed by a customer's bank, card issuer, payment processor, or other financial institution.

If an order was paid using multiple payment methods, the refund may be allocated among those methods in a commercially reasonable manner.

8. Partial Refunds

A partial refund may be appropriate when:

  • Only part of an order is defective;
  • Only some components of a set are affected;
  • A product is materially different in a limited respect but remains partially usable; or
  • Another circumstance reasonably supports a partial adjustment.

The amount of a partial refund will depend on the nature and extent of the issue.

9. Refunds for Orders We Cannot Timely Ship

Nova Layer Gallery seeks to maintain reasonable inventory and fulfillment expectations for products advertised through the website.

If we learn that an order cannot be shipped within the time represented at purchase, or within the period otherwise required by applicable law, we may provide the customer with an opportunity to consent to a shipping delay or cancel the affected order for a prompt refund.

For Internet orders, federal requirements generally require merchants to have a reasonable basis for advertised shipping times and to provide appropriate cancellation/refund options when merchandise cannot be shipped on time.

10. Exchanges

We may offer an exchange when inventory is available, but an exchange is not guaranteed for every product.

If the requested replacement is unavailable, we may instead provide another appropriate remedy, such as a refund or replacement with a comparable item when mutually agreed upon.

11. Store Credit

Where permitted and appropriate, Nova Layer Gallery may offer store credit as an alternative to a monetary refund. A customer will not be forced to accept store credit where applicable law requires a monetary refund.

12. Lost or Unclaimed Returns

Customers are responsible for using a reasonable shipping method and retaining tracking information when they are responsible for return shipping.

We cannot guarantee a refund for merchandise that never reaches us and for which the customer cannot establish shipment.

13. Fraudulent or Abusive Return Activity

We reserve the right to investigate unusually repetitive, fraudulent, deceptive, or abusive return activity.

This provision does not authorize us to disregard legitimate consumer rights or deny a valid claim merely because a customer has previously returned merchandise.

14. Policy Changes

We may update this Return and Refund Policy from time to time to reflect changes in our business, products, payment systems, fulfillment procedures, or applicable law.

The version in effect at the time of the relevant transaction will generally govern that transaction, unless applicable law requires otherwise.

15. Contact Us

For return, replacement, refund, or order-support questions:

RG PAIVA SERVICES LLC
Nova Layer Gallery
319 NW 48th CT
Pompano Beach, FL 33064
United States
Email: [email protected]
Attn: MICHAEL BAMBER DIAZ