Shipping policy
At Nova Layer Gallery, we understand that educational materials, art tools, stickers, and creative supplies are often purchased for a specific project, classroom activity, craft session, lesson, or personal creative plan. Our shipping process is designed to move orders from checkout to delivery as clearly and efficiently as reasonably possible.
This Shipping Policy applies to purchases made through https://www.novalayergallery.xyz/.
1. Shipping Rates
Nova Layer Gallery provides:
Free standard shipping on qualifying orders.
For orders with a merchandise subtotal of less than $10.00, a $5.99 shipping fee will apply.
Applicable shipping charges will be displayed during checkout before the order is submitted.
2. Order Processing
Orders are generally processed after payment has been successfully authorized.
Our normal processing target is approximately 1–3 business days, excluding weekends and recognized holidays.
Processing may take longer during:
- Major promotional periods;
- Seasonal demand;
- Inventory reconciliation;
- Severe weather;
- Carrier disruptions;
- System maintenance;
- Unexpected order volume; or
- Other circumstances outside our reasonable control.
Processing time and transportation time are separate periods.
3. Estimated Transit Time
After processing, standard shipments are generally expected to arrive within approximately 3–8 business days, depending on destination, carrier conditions, service availability, weather, and other logistical factors.
Accordingly, a typical order may take approximately 4–11 business days from successful order processing to delivery.
These are reasonable estimates rather than guaranteed delivery dates unless a specific delivery commitment is expressly provided at checkout.
4. Shipping Destinations
Unless a product listing or checkout page states otherwise, standard shipping is intended for eligible addresses within the United States.
Certain remote areas, territories, military addresses, restricted locations, or carrier-service areas may be subject to special handling or limitations.
If we cannot fulfill an order to a particular destination, we will notify the customer and provide an appropriate cancellation or refund option where applicable.
5. Address Accuracy
Customers are responsible for entering a complete and accurate shipping address.
Before submitting an order, please verify:
- Recipient name;
- Street address;
- Apartment, suite, or unit number;
- City;
- State;
- ZIP Code; and
- Any other information needed for successful delivery.
If you discover an address error shortly after placing an order, contact us immediately at:
We will make reasonable efforts to assist, but an address change cannot be guaranteed after an order has entered fulfillment or been transferred to a carrier.
6. Tracking Information
When tracking information is available, it may be provided by email, through the customer account, or through another order-notification method.
Tracking information is supplied by the shipping carrier and may not update immediately after a package is scanned or transferred.
A tracking status may occasionally remain unchanged for a period of time while a package is moving between facilities.
7. Delivery Delays
Delivery estimates may be affected by circumstances beyond our control, including:
- Severe weather;
- Natural disasters;
- Transportation interruptions;
- Carrier congestion;
- Public emergencies;
- Labor disruptions;
- Incorrect addresses;
- Customs or governmental restrictions;
- Regional service interruptions; or
- Unforeseen logistical events.
We will make reasonable efforts to assist customers when a shipment experiences an unusual delay.
8. Delayed or Backordered Orders
We seek to maintain a reasonable basis for the shipping representations made on the website.
If we discover that an order cannot be shipped within the applicable promised period, we will provide an appropriate delay option, including the opportunity to cancel and receive a prompt refund where required.
Federal regulations governing Internet merchandise sales generally require a seller that cannot meet the represented shipping time to offer an appropriate delay or cancellation/refund option.
9. Lost Packages
If tracking indicates that a package has been delivered but you cannot locate it, please first check:
- Your front door or mailbox;
- Building mailrooms;
- Parcel lockers;
- Household members;
- Neighbors;
- Other designated delivery locations; and
- Carrier delivery photographs or notes, where available.
If the package remains missing, contact us so we can determine what assistance may be available.
10. Damaged Packages
If your package arrives visibly damaged, please document the condition of the packaging and merchandise as soon as reasonably possible.
Photographs can help us determine whether the damage occurred during transportation and assist with any carrier claim.
Please contact:
with your order number and supporting photographs.
11. Incorrect or Missing Items
If your order contains an incorrect product, missing item, incorrect quantity, or other fulfillment discrepancy, notify us promptly.
Please provide:
- Order number;
- Product name;
- Description of the discrepancy; and
- Photographs when useful.
We will review the matter and determine an appropriate solution.
12. Multiple Packages
Depending on inventory, warehouse operations, or carrier arrangements, products from one order may occasionally arrive separately.
Separate delivery does not necessarily mean an item is missing.
Please review the tracking information and contact us if an expected shipment does not arrive within a reasonable period.
13. Shipping Restrictions
Some products may be subject to carrier restrictions, packaging requirements, or other transportation limitations.
Where such restrictions materially affect an order, we may contact the customer regarding available options.
14. Changes to This Shipping Policy
We may update this Shipping Policy to reflect changes in carriers, fulfillment operations, shipping rates, service availability, or legal requirements.
The applicable policy will be the version in effect for the relevant transaction, except where otherwise required by law.
15. Contact
For shipping questions, tracking concerns, address corrections, or delivery problems:
RG PAIVA SERVICES LLC
Nova Layer Gallery
319 NW 48th CT
Pompano Beach, FL 33064
United States
Email: [email protected]
Contact: MICHAEL BAMBER DIAZ